Welcome Inn

New Horizons re-opened in mid-July to continue our support for the Welcome Inn community programs. We are pleased to see our returning customers and excited to welcome some new faces too! We value everyone’s company and appreciate the patience and support as we learn to operate under the guidelines of Public Health.

Please note to maintain our safe community space, including social distancing, we are only accepting donations on Tuesdays and Saturdays from 10am to 4pm.  Donations accepted include housewares, clothing, linens, sports goods, and very small furniture.

The Welcome Inn food bank hours have changed for the fall. Hours are Monday, Wednesday, Thursday and Friday, 10:30am to 2pm.

The food bank will still maintain the grab-and-go, hamper-style for the fall. We ask that all of our attendees please wear masks when waiting in line and also when approaching the door to maintain a safe environment.

We continue to assist our seniors by providing hampers and supportive phone calls. The seniors support line can be reached at 289-260-3771.

We are looking forward to re-opening our Learning and Fun Afterschool Program (LAF) program for youths this January, 2021.

Please remember, nothing is impossible. The word itself says, “I’m possible!”. – Audrey Hepburn

If you have any questions about our programming, call us at Welcome Inn, 905-525-5824.


We’re going to be in Phase Three for a while – it is our “new reality” – and we’ll be here until a COVID-19 vaccine or other treatments are available and are in widespread use. While we’re in Phase Three, we will continue our focus on delivering municipal services in a safe and responsible manner, while the risk of COVID-19 remains in our community.

We will reopen more municipal spaces and continue implementing measures to enable physical distancing and health screening of those visiting our spaces. As well, we’ll focus on bringing more municipal services, recreation programming and events back online with a safe and phased approach. This is a great step forward in our journey to reopen municipal spaces and restart City services.

For more on exactly what is included in Phase Three, visit: https://www.hamilton.ca/reopens/service-availability-by-phase You may notice that there are a few details from Phase Two that haven’t yet been implemented – we are working on these and making progress toward these reopenings over the coming weeks. We will be providing you with more updates related to the reopening of Council Chambers over the coming weeks as well. Please stay tuned for those.

Recreation Programming

Also today, we will announce the reopening of additional recreational facilities and restart of some swimming and other recreational programming.
On September 14, we will restart more swimming programming with open swims for families, parents, tots and open groups. We will also begin open gym programming.
On October 5, we will restart some modified swimming lessons, sports and fitness programs, general interest and preschool programs and rentals of recreation space for groups who have typically rented space in our facilities in the past.

More information on the reopening of Senior Centres and clubs should follow in the next few weeks – stay tuned.
As a reminder, back in June we shifted away from twice weekly media/public update events on Cable14 and YouTube and are now inviting the media to virtual scrums when we have announcements to make. The scrum itself is just for media to come and ask questions, but we do expect media coverage of the announcements once the event has completed.